From your request to the finished translation in five steps – everything online, without unnecessary paperwork. You can follow the whole order in your customer account.
How an order works
- Request – upload a document (a scan or photo is enough) or paste the text, choose the service, language and deadline. It takes a minute and no registration is needed.
- Quote within 30 minutes during business hours – we send it by e-mail and you will also see it in your customer account. It does not commit you to anything.
- Approval – accept the quote with one click. Companies pay one monthly invoice, others in advance by bank transfer, card or PayPal.
- Translation – an experienced translator for the language and field takes over the order. You can discuss terminology by messages directly in your account.
- Finished translation – download it from your account; we let you know by e-mail. Certified translations are handed over in person or sent by post.
What you can rely on
Speed
We usually send quotes within 30 minutes during business hours and translate 365 days a year, including weekends and holidays.
Quality
Orders go to translators experienced in the language and field. We make changes based on your comments free of charge within 14 days of delivery.
Confidentiality
Your documents are stored securely. The translator only receives the text to be translated, not your contact details.
Customer account
- overview of all orders and their status
- quotes for approval
- messages with the translator about terminology
- finished translations for download
- PDF invoices and payment by QR code or card
For companies
Regular customers receive one consolidated invoice for the whole month, so there is no need to pay for each order separately. Foreign companies are invoiced in euros without Czech VAT and receive quotes in English.
Frequently asked questions
Do I need to register?
No. We create your account automatically with your first request and you set your password via a link in the e-mail.
What if I am not satisfied with the translation?
Tell us what the problem is. We correct it free of charge – comments are accepted within 14 days of delivery.
Can I send a scan or a photo?
Yes, we accept common formats (Word, PDF, Excel, images). If a document is illegible, we will contact you before we start.